Legal

Delivery Policy

All services are delivered digitally.

This Delivery Policy explains how The Design Dexter delivers completed design services, what file formats you can expect, and the timeframes you should plan around. Our services are entirely digital and are delivered electronically – no physical goods are shipped at any point.

1. How Delivery Works

Once your order is confirmed and payment is received, we follow a structured delivery process:

  1. Order confirmation: You receive an automated confirmation email immediately after payment. This email contains your order reference and a brief summary of the service purchased.
  2. Brief call or questionnaire: Within 2-3 business days, we send you a project brief questionnaire or schedule a short onboarding call to gather the information we need to begin work. This step is essential for all services and cannot be skipped.
  3. Design work begins: Once the brief is received, we begin design work and keep you updated via email as milestones are reached.
  4. First delivery: Initial concepts or draft deliverables are sent to your email address as a shared cloud link (Google Drive or similar) or direct file attachment, depending on file size.
  5. Review and revisions: You review the work and submit consolidated feedback. We incorporate your feedback within the agreed revision window and re-deliver updated files.
  6. Final delivery: After revision rounds are complete and you approve the final work, we deliver the final production-ready files to your email address.

2. Estimated Delivery Timelines by Service

The timelines below are counted in business days from the date we receive all required brief materials from you. Timelines may vary based on project complexity and revision rounds.

Service First Draft Final Delivery
Visual Identity Design 5–7 business days 10–14 business days
Website Design 7–10 business days 14–21 business days
Interface & UI Design 5–8 business days 12–18 business days
Digital Illustration 3–5 business days 7–10 business days
Social Media Visual Design 3–4 business days 5–8 business days
Creative Direction Session 2–3 business days 4–6 business days (incl. written report)

If you have purchased Rush Delivery as an add-on, your project is prioritised in our schedule and timelines are reduced by approximately 40%. We will confirm the revised timeline in your order confirmation email.

3. File Formats and Deliverables

Final deliverables are provided in formats appropriate for your project:

Visual Identity Design

  • Primary logo files: .AI, .SVG, .PDF, .PNG (transparent, white, black variations)
  • Brand guidelines: .PDF (typically 20–40 pages)
  • Colour system: Hex codes, RGB, CMYK, Pantone references in written format
  • Typography: Font name, style, and sizing specifications; font files are not included unless specifically licensed for delivery
  • Figma source file: Shared as a view-only Figma link, or exported as .fig upon request

Website Design

  • Figma source file (view-only link or .fig export)
  • Design specifications document: .PDF
  • Exported assets: .PNG, .SVG, .WebP as applicable
  • Component library and design tokens if applicable

Interface & UI Design

  • Figma design file with all screens and states
  • Interactive prototype link
  • Design tokens (CSS variables, spacing system, colour variables) in written specification
  • Exported icon and asset set in .SVG

Digital Illustration

  • Final illustration in .SVG (scalable vector), .PNG (high resolution, transparent), and .PDF
  • Colour variants if agreed in brief
  • Source .AI or .Procreate file where included in package

Social Media Visual Design

  • Template files in .PNG or .JPEG (print-ready resolution)
  • Editable Canva or Figma template link where applicable
  • Organised by format (feed, story, cover) in a clearly labelled folder

Creative Direction Session

  • Session held via Google Meet or Zoom (link sent in advance)
  • Session recording made available for 14 days after the session
  • Written creative direction report delivered within 2 business days after the session: .PDF
  • Moodboard or visual reference deck: .PDF

4. How Files Are Sent

Depending on file size and type, deliverables are sent via one of the following methods:

  • Direct email attachment for small files under 10MB
  • Google Drive shared folder (view/download access) for larger sets of files
  • WeTransfer or Wetransfer Pro link for large asset packages (link valid for 14 days)
  • Figma share link for design files

Files are delivered to the email address you provided at checkout. If you need to update your email address after ordering, contact us immediately at studio@thedesigndexter.com.

5. What Happens if Files Are Not Received

If you have not received your files within the expected timeframe, please check your spam or junk mail folder first. If you still cannot locate the files, email us at studio@thedesigndexter.com with your order reference and we will resend the delivery link within 1 business day.

6. File Retention

We retain working copies of all project files on our systems for a period of 12 months after final delivery. Within this window, if you accidentally lose your files, contact us and we can re-send them at no charge.

After 12 months, files may be deleted from our working storage. It is your responsibility to download and securely store all delivered files within the 12-month retention window.

7. Delays Caused by the Client

If a project is delayed due to non-delivery of required brief materials, content, or feedback from your side, we will notify you by email. If no response is received within 14 calendar days, the project may be placed on hold. Projects on hold for more than 60 days without communication may be cancelled with no refund of fees paid for work already completed.

8. Contact

For delivery enquiries, please contact us at:

The Design Dexter
Via Achille Grandi, 8, 71122 Foggia (FG), Italy
Email: studio@thedesigndexter.com